Talent Champion – Andrea Shiah

Talent Champion Spotlight

AEF Talent Champion - Andrea Shiah

Andrea Shiah
Head of Global Talent Acquisition 
American Express

Andrea Shiah is the head of global talent acquisition (GTA) at American Express. In this role, Shiah leads the effort to transform recruiting at American Express, leveraging AI and digital innovation and establishing a recruiting culture that prioritizes candidate experience and delivers quality talent.

Prior to talent acquisition, Andrea was the head of global payroll and long-term incentive services, where she led the operations and servicing for pay and stock award needs of Amex’s 60,000 employees worldwide.

In her 21 year career at American Express, Shiah has held many roles and had many achievements, including launching the insurance industry for merchant acceptance; was the lead relationship manager for the Disney account; and led the retail and emerging industries cross-industry development team. Shiah also successfully created and launched Amex’s private label gift card product with Barnes and Noble and Chanel.

What prompted you to get involved with the AEF and why are you passionate about the future of the industry?

I saw a great opportunity for me to learn more with AEF about the needs of the next generation of diverse advertising talent, and at the same time find ways to contribute based on my role in Talent Acquisition. The focus of AEF’s work will benefit all stakeholders, new diverse talent, the company and the industry.

What is the best career advice you've ever received?

Being who you are makes you better at what you do.

Who was your favorite professor and why?

My marketing professor who was important in shaping my first graduate thesis on “Marketing to the Changing Role of Women,” which shaped my interest in marketing.

What do you enjoy most about your job?

The opportunity to come in every day and implement a vision to improve how Amex recruiting impacts the lives and experiences of our candidates, and help my team learn and grow.

"I developed a much higher respect for social marketing by seeing the value and complexity of this function which seemed very ambiguous to me before."
— Student at Boston College after AEF sent speakers from DigitasLBi