The Art of Client Service

The Art of Client Service

By Robert Solomon

Serving clients well should be simple, except it isn’t. Solving problems should be easy, but almost never is. Very few people do these things well, which explains why so many acounts go into review. This book can help by describing what a client service person does in order to produce stellar work and forge deeper client relationships.

Chapter 1 explains “What Makes Great Client Service?” while Chapter 2 details the “Account Management’s Role”.

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Excerpted with permission of the publisher, Wiley, from Art of Client Service: The Classic Guide, Updated for Today’s Marketers and Advertisers by Robert Solomon. Copyright (c) 2016 by Robert Solomon. All rights reserved. This book is available at all bookstores and online booksellers.
Robert Solomon, Wiley

Copyright © 2016. All rights reserved.

Book Excerpts

"The new generation of talent is not hierarchical, and does not think of their job as work."
— Gord McLean, President and CEO at ANA Educational Foundation